Protected or Direct payments
Hold learners' money until delivery, or have it paid straight to your own Stripe account.
Owners & adminsFinance
| Protected | Direct | |
|---|---|---|
| Who takes the payment | EnrollClass, on your behalf | Your own Stripe account |
| When you get the money | After the class is delivered (release policy) | Stripe's payout schedule, before the class |
| EnrollClass fee per paid seat | 4.9% + $0.80, card processing included | 1.5% + $0.50, plus Stripe's card fee billed by Stripe |
| Refunds and disputes | Handled from held funds; EnrollClass carries disputes | From your Stripe balance; you handle disputes in Stripe |
| Learner promise | Refund guaranteed if a class is cancelled | Your own refund policy |
Switch modes
- Open Money → Settings.
- Under How you get paid, click Switch to Direct (or Switch to Protected).
- Connect the Stripe account for that mode. Direct uses your own Stripe account with the full Stripe dashboard; Protected uses an Express account that EnrollClass pays out to.
Switching only affects new payments. Money already held keeps its release date and is paid to the Protected account; Direct payments already taken stay in your Stripe account.
TIP Free classes cost nothing in either mode. You can also pass the fee on to learners so you keep the full ticket price.
Corporate invoices are collected by EnrollClass in both modes and paid out to you when the invoice is settled.